Office1 Wins Ricoh ProVision 2026 for 13th Consecutive Year

Office1 is proud to announce that we have once again been named a Ricoh ProVision Dealer Partner for 2026, marking our 13th consecutive year earning this prestigious recognition.

As an authorized dealer of Ricoh office technology including copiers, multifunction printers, and document management systems, we value our partnership and take immense pleasure in working with some of the best products in this market segment .This achievement reflects the discipline, training, and performance of our service organization across California and Nevada.

Winning this award once is impressive. Winning it 13 years in a row is proof of systems, leadership, and culture.

What Is Ricoh ProVision 2026?

Ricoh ProVision 2026 certification is awarded to dealerships that meet strict training, service, compliance, and performance standards.

Only the top 60 ranked Ricoh dealerships out of approximately 300nationwide earn this designation.

To qualify, dealers must satisfy rigorous requirements across:

• Technician GPA performance
• Model-specific training coverage
• Safety and compliance standards
• Product modification completion
• Remote systems certification
• Administrative registration requirements

This certification recognizes the measurable expertise of certified Ricoh technicians and the operational strength behind the service organization supporting them.

This is not a participation award. It is earned through documented performance.

A Standout Year for Our Service Team

Our service team completely knocked it out of the park in 2026.

In addition to securing ProVision status again, 10 Office1 technicians ranked in the Top 150 nationwide for highest GPAs across Ricoh’s certification programs.

Special Recognition

A major congratulations to Daniel Hutchinson, who achieved a perfect GPA of 100.

That level of precision and consistency sets the standard.

Office1 Technicians Ranked in the Top 150

• Daniel Hutchinson – GPA: 100
• Geronimo Valmonte – GPA: 98
• Glenn Casale – GPA: 97.65
• Mark Ruanto – GPA: 97.4
• Greg Ottria – GPA: 97.09
• Phu Nguyen – GPA: 96.18

Their performance reflects the depth of talent within our service organization and our commitment to continuous education.

Our Journey to Becoming Your Trusted Ricoh ProVision Dealer

Earning ProVision status requires documented performance across multiple measurable categories. Office1 continues to exceed required thresholds in every area.

Dealership Overall GPA

Office1 employs approximately 50 service technicians, all required to complete solutions training through the Ricoh Learning Institute.

Our technicians maintain an overall GPA of over 95 percent, significantly exceeding the required minimum of 70 percent.

This reflects a culture of continuous training and technical mastery.

Training Coverage Per Purchased Model

For every Ricoh machine sold within the last 36 months, at least two technicians must be trained on each model to qualify.

Office1 maintains 100 percent technician training coverage across all models sold.

This eliminates service bottlenecks and protects customer uptime.

Ricoh Product Safety Incident Reporting

Technicians must score 85 percent or higher on Ricoh’s product safety and incident reporting certification.

Office1 maintains 100 percent compliance across our IT and service teams.

Safety is not optional. It is operational.

Total Trained Technicians

To qualify for ProVision, dealerships must maintain at least 60 percent Ricoh-certified technicians.

Office1 exceeds this requirement with 100 percent fully certified Ricoh technicians.

That depth of certification ensures consistent service quality across every market we support.

@Remote Registered Dealer With Connected Devices 

Ricoh’s @Remote software provides automatic meter readings, maintenance alerts, and advanced device diagnostics across customer environments.

Office1 maintains tens of thousands of connected customer devices registered through @Remote, enabling real-time visibility into equipment performance and service needs.

Our technicians are fully trained on this system, allowing for proactive service, predictive maintenance, and significantly faster response times.

ARMS (Advanced Remote Mobile System) Training

ARMS provides remote access to critical device data, including:

• Error history
• Firmware history
• Preventive maintenance counters
• Machine diagnostics

Dealerships must maintain at least 75 percent technician training on ARMS. Office1 maintains 100 percent ARMS training compliance.

This increases first-time fix rates and reduces customer downtime.

Service Parts Training

All technicians complete rigorous training on certified Ricoh replacement parts.

As a sole source dealer partner, Office1 exclusively uses genuine Ricoh parts and supplies. This ensures consistency, manufacturer-backed performance, and long-term device reliability.

External Directory Registration

Office1 is fully registered within Ricoh’s External Directory system and maintains designated administrators beyond the minimum requirement.

PMR Compliance

All safety-related Product Modification Requests must be completed within the calendar year to qualify.

Office1 maintains full PMR compliance year after year.

Why This Matters to Our Customers

Whether it is copier service, copier repair, laser printer maintenance, or office printer support, ProVision certification translates into:

• Higher first-call resolution
• Reduced downtime
• Faster issue escalation
• Longer device life cycles
• Stronger compliance and safety standards

When businesses partner with Office1, they are choosing a service organization that competes at a national level and consistently ranks among the top performers in the country.

For 13 consecutive years, we have proven that commitment.

And we are just getting started.