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What is Managed IT Support & How Can It Help Your Business Grow?

October 15, 2020 | by Steve Ellis

Information Technology plays a crucial role in your organization running as stress-free as possible, be it an established corporation or a start-up. An efficient administration of a company's IT infrastructure is essential in driving important operations forward. Managed IT services are helpful in this regard. 

managed it support services

The needs addressed by Managed Service Providers (MSPs) include:

  • Providing the appropriate IT equipment
  • Installing the IT infrastructure
  • Real-time monitoring of IT systems 
  • Identifying security risks 
  • Resolving security issues
  • Enhancing and maintaining data integrity 
  • Handling companies’ networking needs 
  • Tracking performance indicators
  • Reporting on the performance of IT facilities 

Essentially, a managed IT Service Provider will take the hassles involved in administering your organization's technology off your shoulders. The burdens may range from entirely outsourcing your technology requirements to setting up co-managed IT services with your in-house IT team. 

According to research findings by Statista, the managed IT market is projected to be worth $356.24 billion by 2025, up from $186 billion in the year 2019. The findings signify companies' growing need to outsource technical IT services so that they can focus on what matters the most, satisfying their customers.


What Is Managed IT

In the earlier times, IT support and maintenance were performed on a break/fix basis. Back then, companies would only call in a support expert when IT systems failed to work. This technician had a wide knowledge of IT systems since they probably built or installed these systems. IT shops specialized in small-scale installation, maintenance, and repair services at the time, which supported the break/fix model of IT support.

As companies' reliance on IT systems grew, so did the complexity and size of computer manufacturing. The small-scale IT shops were driven to focus on troubleshooting and repairs. Besides being reactive and time-consuming, this model was costly and required a large workforce. For the IT shop to grow their business and client base, they had to make massive investments in human and financial resources. With the further proliferation of computers for enterprise, small and midsize business use, these small shops could not keep up with the number of manufactured computers.

Today, managed IT is a full-service industry that entails delegation of Information Technology to a specialized third-party organization. The Managed Service Provider (MSP) is an experienced firm in meeting the IT needs of the hiring organization.

Managed IT support, therefore, enables firms to consolidate IT resources and improve process efficiency. Managed IT support has become the industry standard because it enhances efficiency, enables resource consolidation, and enhances customer satisfaction, therefore, increasing revenue- sounds pretty great, right?  

what to expect from a managed IT services provider

How Managed IT Support Works 

Managed IT Support lets your business delegate IT responsibilities to an expert third-party firm that is highly specialized in handling IT operations. The MSP contracted becomes responsible for either all or portions of your business’ information technology systems as outlined in a Service Level Agreement (SLA). 

The IT infrastructure is normally bought by the client, and depending on the agreement, the MSP may be responsible for installation, real-time monitoring, detecting and resolving issues, and reporting, among other responsibilities that may be delegated. According to conventional SLAs, managed service providers typically charge clients a flat fee for their services for predetermined durations. The agreement clearly defines what services will be administered, to what degree those services will be delivered, and the appropriate metrics for gauging the MSP's success or failures. 


How Can Managed IT Support Help Your Business Grow? 

Managed IT Support ensures that your data and IT infrastructure is always safe, functional, and available. Outsourcing IT services has been known to bring immense long-term benefits to small and medium enterprises. Some of these benefits include:


1. Increased Return on Investment by Eliminating Overhead Costs

The cost of maintaining IT, especially with the new remote work environment, can go over the roof. This significantly reduces returns on revenue... 

With managed IT support, you eliminate the costly overheads that come with maintaining IT infrastructure and an in-house support team. Oftentimes, small businesses that choose to manage their IT in-house obtain resources with more functionality than they need. 

With Managed IT support solutions, you only pay for the equipment and resources that you require. Managed IT services, therefore reduce both your capital and operational IT expenses, so you can focus on building your business strategy.

There are a couple of ways to calculate ROI with a Managed IT provider; here's a beginner's guide to start with: 



Have Questions? 

Get It Answered By An Expert.


2. Managed Support Services Simplify Processes for Improved Productivity Through Their Highly Expert Staff Advantage 

IT threats and infrastructure may be too complex for your in-house team to understand. The corresponding solutions may be equally sophisticated. It takes an expert to break them down into easy to understand diagnostics and subsequently easy to implement solutions. It's one thing to have a merely qualified IT team and a totality different thing to have access to a pool of talented specialists. If your in-house team cannot sufficiently cope up with the digital transformation or handle emerging issues in your IT infrastructure, then an MSP will be of great help...

Managed Service Providers are equipped with the processes, infrastructure, and staff to handle some of the most complex threats to your IT systems. They employ their staff with knowledge, experience, and skills drawn from multiple disciplines. These employees improve their skill sets through education, certifications, and real-world projects. They’re specialists that offer advice and expertise guaranteed to add to your business’ value proposition. If you have an in-house team, you have to foot the training costs and educate your employees, which may balloon your IT budget.



Their experts will also offer a custom IT support solution based on our analysis of your systems, process reviews, and expert knowledge. Agility is a guiding principle in managed IT support since quick response times help in keeping businesses running. With constant monitoring, real-time virus & spam filtering, and endpoint management, MSPs prioritize your systems' availability. Choosing managed IT support assures you that any events will be dealt with promptly and appropriately.


3. Managed IT Support Lets You Focus on Your Core Business

While IT infrastructure plays a crucial role in the smooth running of your business, it may not necessarily be your core business. If a lot of effort is directed towards running the IT systems at the expense of your core business, your business may perform below its potential due to inefficiency... 

With an MSP, you can free up your staff and budget from IT administration duties. This allows you to shift all your focus toward activities that boost your core business, such as research and sales. MSPs employ experts who provide you with endless, professional IT support so you don’t need to worry about your services experiencing any downtime or a devastating security breach. These companies perform backups and service updates to make sure all IT systems are available to support your business as needed.


4. Managed Service Providers Offer High Levels of Network Security 

Since the onset of the COVID-19 pandemic, cases of data breach have risen to an all-time high. With time, cybercriminals are devising more complex ways to penetrate your company's private data and prey on your online traffic. It takes a dedicated expert to configure solutions that could make your network security impenetrable. Your in-house IT team may not be experienced in providing such solutions...

Making sure your data stays secure is perhaps one of your greatest concerns as a business owner. Managed service providers offer all the software and support required to keep your IT systems safe. MSP staff often includes trained cybersecurity specialists who stay abreast with the latest trends in cyber threats. These specialists will guide your staff on the best practices to recognize and eliminate any potential threats. Therefore, outsourcing your IT support to a managed service provider helps decrease the risk of a security breach that could paralyze your business.


5. Continuous Monitoring to Enhance Network Visibility

Continuous monitoring of your IT system is a sure way of detecting abnormalities in the system. This way, you can spot a potential issue and take appropriate action to prevent a disaster. Most companies don’t have the capabilities to ensure 24/7 real-time monitoring of their IT systems. Normally, by the time a breach is detected, it’s usually too late to initiate a helpful averting action... 

IT support helps grow small business

One of the greatest impediments to the growth of small businesses is downtime. When you outsource your IT support, you get consistent activity reports. These reports display anything from gaps in network security to threats that have been eradicated. This active management ensures that your data and networks are secure, reducing the chances of network downtimes. Downtimes also impact employee productivity, as they reduce the morale for work. Having an MSP prepare proactively for any breaches and other events is a great cost-saving strategy that contributes to business growth in the long run.


6. A Proactive Approach to Your Systems Network 

Recovering from a disastrous breach can be hectic. It usually takes a lot to get the systems back up and running. After an incident, the company should initially be able to start and maintain basic operations. If the incident is overwhelming and the IT system has to be unavailable for extended durations, the consequences may be dire, and in the worst-case scenario, this may lead to closure of the business altogether... 

To avoid any potential shutdowns and outages, it is important to keep IT systems updated. Managed Service Providers maximize up-time during working hours by performing regular updates in the evenings or on weekends. Performing updates with an in-house IT team often leads to overtime expenses and work creep that disrupts normal working hours. With managed IT support, your system availability will be enhanced without disrupting your employees during their workdays.


7. MSPs Ensure Compliance with Laws

Getting your IT systems up to a level where they meet the standards required by the laws may be a daunting task for your IT department. To avoid penalties arising from the failure to meet the required standards, outsourcing help from a renowned specialist will save your company so much in penalties... 

Managed Service Providers offer the latest in software, hardware, and technologies. They have up-to-date firewalls, advanced antivirus programs, and implemented required security standards for their services. Outsourcing to a managed service provider will let you enjoy the convenience of modern business without worrying about such concerns as maintaining client data privacy since they have it all taken care of.


8. Allows you to Adapt to Change Quickly

Technology grows exponentially, and that makes adapting to change a major challenge for many businesses. An MSP will help your business adapt to the changing IT landscape quickly and efficiently...

With Managed IT support, you can take advantage of the ever-changing technology landscape by keeping up with technological advancements. MSPs have the resources and staff to implement new functionalities quickly. A project that would take your in-house team months to develop and deploy could take an MSP several nights. These companies bring in years of experience providing support, saving time, and money in deploying new technology.


9. Access to Professional VCIO Services 

Most businesses have CIOs. If your company doesn't have one already, and with the new normal, it's more sensible to hire an on-call, full-service, talented, virtual CIO to offer valuable insight on your company's IT systems. This will help you cut through the clutter by analyzing your IT system, weighing them against your unique IT needs, and offering custom solutions…

IT Support help via laptop

A Virtual Chief Information Officer (VCIO) is an expert who offers consultation services for your IT strategy as a third party. VCIOs preside over your entire IT infrastructure, making sure that all components of your organization's network are working smoothly. With many companies acknowledging that digital transformations are essential in helping their businesses remain competitive—yet still have to deal with budget constraints, MSPs that offer VCIO services prove helpful. In that regard, VCIO steps in as an effective and affordable tool for implementing and sustaining IT solutions for companies.


10. Easy Transition to Remote Working  

The sudden need to have employees work from home to reduce the spread of the Coronavirus saw many companies shut down. Many struggled with installing IT systems that enable their employees to work from home. For those that resorted to MSPs for help, the transition was almost effortless and came at reasonable costs... 

The abrupt transition to remote work has come with numerous challenges for both employers and employees. Few companies were adequately prepared for the technical hurdles involved in supporting remote workers. In many ways, MSPs have provided companies with a lifeline to hang on. By offering critical tools for collaboration, MSPs ensure cloud, security, and reporting tools to help businesses remain afloat during the pandemic. They have played an important role both during the transition to remote working and in remaining operational after the transition. Some common issues that MSPs solve to make the transition smooth include:

  • Remote network access
  • Security
  • Cloud support
  • Conferencing and collaboration solutions


Office1’s Managed IT Support Model and IT Solutions

Managed Service Providers (MSPs) use various criteria to determine the price you’ll pay for Managed IT Support. Some of the payment models you could opt for include: Per-device, Per-user, monitoring only and the tiered pricing models. At Office1, we employ the per-user pricing model due to its simplicity and transparency. The service covers all your employees and each company-issued device they use. The service also enables you to accurately budget and forecast for growth since you can just scale up with the number of employees. 

Outsourcing through Office1 allows you to benefit from state of the art IT resources and expert staff without a significant investment in time and resources. You can stay competitive in your sector by staying up-to-date with the best in computing resources. Our managed solutions include 24/7 Monitoring & Alerts, Maintenance, Backup, Network Administration, Mobile Device Management, email migration, document imaging, Security Audit, and proactive virus scanning. With our managed IT support, you get a custom tailored solution, proactive administration with a predictable, affordable budget.


Take Control of your Business with Managed IT Support

MSPs, thorough Managed IT Support, have the potential to help you grow your business. Managed IT support lets you free up your resources to focus on core, profit-making activities. These firms ensure that your data and IT equipment are protected from threats that may disrupt normal work activities. Leveraging Managed IT Support can help you consolidate your IT budget by taking advantage of the monthly flat-rates charged by MSPs. Continuous monitoring also helps identify threats to cybersecurity and eliminate them proactively. Small and medium-sized enterprises have access to advanced security and monitoring tools previously available to big businesses with managed IT support. These enterprises can use these tools to gain a competitive advantage over larger firms.


Take Control of The Growth of Your Business Today! 

Talk to Us to Get Expert Advice. 


Categories: Managed IT Services

Steve Ellis

About Steve Ellis

Snow hater, technology lover, information sharer, camper, biker, and hiker. Steve Ellis has been with Office1 since 1995. He’s filled many positions from a brand new copier tech to his current position serving as the VP of Professional Services. He has a passion for learning and sharing the knowledge that might make someone’s life easier. He holds several certifications including MCSA and MCITP. He is currently working on his CompTIA CySA+. Steve has been in the copier industry for more than 25 years and has been interested in tech since 2000.

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