Office1 Blog

The Benefits of Remote Management and Monitoring

August 30, 2018 | by Gideon Ford

Remote management and monitoring (RMM) is a software that authorizes managed service providers (MSPs) to remotely oversee your businesses’ clients, networks, operations, and devices. From these, information is collected and relayed to MSPs to provide constant support and to perform maintenance in order to keep your business sailing smoothly. When problems appear, a MSP is alerted and works diligently to resolve issues quickly and seamlessly.

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Generally, the cost of RMM is dependent on the type of RMM package you choose and its inclusions. For example, one factor is the amount of services or devices that are included. Other factors include the number of users on one 

network or any specialized features that you may want for your business.For example: do you need protection from ransomware viruses or end user Phishing avoidance training?

With so many options, finding the right package for your business is a manageable and worthwhile endeavor. Whether you base your choice on your business’ size or budget, focusing on your business’ specific needs allows you to choose what is best for it. This ability to choose makes RMM ideal for not only conglomerates, but also SMBs.

There is no excuse not to use RMM, especially when considering its benefits and how they outweigh the cost trade-off.

What Are the Benefits of RMM?

 

RMM helps bring ease to the workplace, amongst other advantages. Some of its benefits are:

 

  • Consistent and reliable service
    Since your networks and devices are monitored day in and day out, scanning for viruses and scheduling automated maintenance, real-time updates are always occurring. During this check, your networks and devices are evaluated for peak functionality and health. If anything falls below an acceptable level, an MSP is on it. RMM enables MSPs with the ability to fix issues on the fly, anytime and anywhere.

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Around-the-clock service such as this also means that you can avoid opening your wallet to hire regular ITs, the ones who make more when your systems are down. To get a good paycheck in their pocket, they have an incentive to take the easy route with the hopes that your problems will recur.

 

  • Auto Deploying Tasks
    With RMM, you can automate tasks such as deploying a software to hundreds of users with the press of a button or automate software and windows updates, disk cleanup, and computer optimization. Auto deploying tasks streamlines business operations and increases overall efficiency. With automation like this, valuable time and resources can be spent in places and projects that benefit the company as a whole. Quick, automated communication between software and MSPs allow for speedy fixes when problems do arise. This kind of automation means quality and uninterrupted service for you, allowing you to focus on the most important business objectives at hand. It also means being on the cutting edge of business technology.
  • Zero to limited downtime
    The goal of an MSP is an up and running system. They fix problems as soon as they occur to avoid any downtime for your business, sometimes before you can even notice. Additionally, RMM automates maintenance tasks and performs preventative maintenance. It’s better for both of us if your network is stable and reliable.

  • Predictable costs
    RMM is typically paid for on a monthly basis, as you are paying for constant service rather than for an IT to repair issues when they occur. Upon purchasing RMM, the cost will be expected. There are no hidden fees; you pay for what you get. If there are any changes in your service needs, the cost will be updated accordingly.

 

What Are the Risks of Not Using RMM?

 

If you were questioning if RMM was the solution for you, remember that running your business without RMM can waste time, resources, and money. Not using RMM can lead to:

 

  • Increased downtime
    Because of its proactive qualities, RMM assures that your business is functioning at its best. Without RMM, you are allowing your systems and devices to deteriorate. Eventually, a problem will arise that you will have to call in off-site IT support for, one who will not take preventative measures while making repairs. Quick fix will always be easy and more beneficial to them. This only leads to additional problems that will occur based on their careless work. A never-ending rollercoaster of damage and repair can lead to an unreliable system.

  • Additional costs and wasted resources
    Without RMM, you are simply waiting for something to go wrong. Each time an issues pops up, blog-frustrationyou have to shell out money. Continuous errors and repairs will add up, ultimately costing you more than the consistent service that is RMM. Moreover, creating an in-house IT department, hiring a team, and purchasing the equipment are not as cost-efficient as RMM.

  • Overall frustration
    An inconsistent service will frustrate you and your employees, but it can also frustrate your clients. If your system fails, your business is unable to operate, preventing you from doing the job your clients are expecting.

 

While the initial cost of RMM may scare you, in the long haul, it can improve your business strategy by saving money and increasing productivity. Updated and maintained software, devices, and networks will streamline your day-to-day operations and aid in your business’ success.

Categories: RMM, MPS, Office Hacks, Managed Services

Gideon Ford

About Gideon Ford

Gideon Ford is a Professional Services Help Desk Technician for Office1 working to solve all issues related to IT. Gideon has worked with IT for nearly a decade and is familiar with Information Systems Security, Networking, SMB and Mobile Technologies, and providing remote support for those users. He has also worked with and supported a Department of Defense Aviation Contractor providing Network and Security support. Provided Mobile device technical support for a wireless carrier and most recently was part of AppleCare’s Senior Technical support team. Gideon Received his Bachelor of Science in 2012 from Westwood College in Denver in Information Systems Security. In addition to his degree specialty, he has trained in the areas of A+, Network+, and Security+ to name a few.