Proactive Customer Service

Proactive Support: The Next Generation in Customer Service

At Office1, we’re reinventing the traditional break-fix model by taking a proactive approach that prevents technical issues from occurring in the first place. 

The traditional approach to IT, or so-called reactive IT support, is merely maintaining a system and fixing issues after they occur. Since problems occur unexpectedly, repairs are not planned and issues sometimes are not completely resolved, which lead to repeated downtime and shorter life expectancies of assets. As a result, reactive maintenance leaves your team feeling stressed and your business suffering from a loss of revenue and lowered efficiency due to tech downtime.

With our proactive service, we seek to improve your system operations, and thereby enhance the overall efficiency and productivity of operations. We’ve implemented this approach of continuous, preventative monitoring and maintenance to ensure the ongoing reliability of your network & equipment. It’s part of our mission to optimize & manage your workflows so your team can focus on the big picture- enabling them to perform at their best.

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Stopping Fires Before They Start

With reactive support, waiting until technical issues are fixed is your only option, and that is downtime that your business can’t afford. 

proactive monitoring of your network

Proactive monitoring of your entire network. Our innovative technology constantly monitors your office technology ecosystem. Alongside carrying out essential network tasks, we manage your updates/service patches, check your system health, and offer real-time monitoring to catch technical issues before they become business problems.

Remote hardware help desk

A remote hardware help-desk. We preform proactive tasks designed to anticipate & prevent challenges. During proactive monitoring activities, we learn from your network to resolve future issues quicker. Additionally, quick communication with our customers leads to making fast, efficient, and time-saving decisions that’ll accelerate your office performance.

on-site support

On-site support. Our proactive IT support teams work closely with you to give you the insights that you need to improve your current IT processes, get more out of your existing systems and create a long term plan for your business growth.

Empowering Productivity and Propelling Growth with Office1’s Proactive Services 

What you get out of a proactive service model is IT peace of mind. Rest easy knowing Office1 is available 24/7 to answer your call and make fast, efficient, and affordable repairs. Since problems are anticipated as opposed to reacted upon, a proactive approach mitigates downtime and helps your business function more efficiently. 

Expert service

We are committed to giving you quality service and exceptional products. Proactive services aim to increase your office’s overall productivity by freeing up your staff’s time to work on other goal-setting tasks. Take advantage of our proactive services so your office can stay one step ahead of troubles, accelerate performance, and work worry-free.

Be proactive—start by getting in touch with us and learn more about our remote monitoring and repair services today.

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