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Do You Want a Positive Business Result? How You View IT Makes a Huge Difference

August 7, 2018 | by Berton Warner

How often have you heard some various of “your mindset matters”? Whether it's relationships, working out, trying to eat better, or create any new habit; a positive attitude is a critical part of overcoming relationship bumps or sticking to that exercise and healthier eating plan.

When it comes to information technology, your mindset also makes a difference in how successfully your business uses it.

Do you think IT is an expense you can't avoid or do you think IT is a way to leap ahead of the competition?

How you answer that question matters. Let me explain why.

A positive view of IT will make your business more successful

We are constantly surrounded by information. We have phones in our pockets with more computing power than the computers that sent mankind to the moon. This very ubiquity also means we all sometimes take information for granted, that it’ll “just be there.”

There are people behind the scenes of any company that work hard to ensure information is available where it’s needed, for the person who needs it, and in the format it’s needed in.

All companies rely on IT. Smart companies turn this reliance into a competitive advantage by learning how to think strategically about information technology:

  • Creating and automating effective business processes.
  • Using data to uncover customer trends and insights.
  • Smartly supplementing core business needs with outsourced services.

If you think information technology is a necessary evil and not a strategic advantage, your path to the top in your market is going to be harder than it needs to be – if not impossible.

As SMBs struggle to cope with this information-intensive reality, those who look at IT as an opportunity and not a necessary evil perform better.

IT delivers competitive advantage if implemented correctly

IT: Your Competitive Advantage

Symantec research (Global SMB IT Confidence Index 2013) highlights how this perspective leads to better business outcomes. Using IT strategically is viewed as important to business success by 83% of top-tier companies. In bottom-tier companies, only 44% view IT as strategically important.

Top-tier companies also reported increased market share from viewing IT as a competitive advantage.

81 percent of the top-tier businesses reported that using computing to strategically drive the business forward was effective at increasing market share, which is a key business goal. By contrast, just 35 percent of bottom-tier companies felt this was an effective tactic.

Thinking Strategically About IT

The research highlights some common characteristics of the top performing SMBs:

  1. They look at long-term value rather than just the initial expense when purchasing IT products and services
  2. The ability to identify business goals and map IT investments to those goals
  3. Awareness of IT trends, such as cloud and outsourcing, mobility, virtualization, changing workforce demographics, and Internet of Everything
  4. 61% of SMBs reported a cyberattack in the previous 12 months (2017 State of Cybersecurity in SMBs by Ponemon Institute), successful SMBs protect their data
61% of SMBs have reported a cyberattack according to Ponemon Institute

How do you view your IT initiatives? Are you willing to think strategically to be a top-performing company?

Companies that continue to succeed in today's economy will be the ones that view IT and information as twin foundations of a successful business strategy.

Creating an effective information technology strategy isn’t as simple or as easy as just having the right mindset, of course. It still takes hard work and planning. However, the way you approach your IT spending will affect the outcome.

You can choose to grimace as you pay for the IT you need to run your business and miss the opportunities that IT aligned with business goals deliver.


You can choose to look at IT as an opportunity – an opportunity to improve internal efficiency and productivity; an opportunity to improve service to your customers; an opportunity to boost your business goals with strategic application of IT tools.

Opportunity or chore, you own the choice of how you view information technology – and you'll own the positive (or negative) business results that follow.

FREE eBOOK! 6 Cybersecurity Trends Every SMB Must Know. Get It Now >>

Categories: Security, Office Hacks, Managed Services

Berton Warner

About Berton Warner

With 25 years of IT experience, Berton Warner brings a plethora of experience and knowledge to the table. After 12 years as an IT business owner, he understands the business and technical side of IT. He enjoys the constantly changing, growing and ever expanding IT world and looks forward to new challenges and opportunities.

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