Case Study

Cybersecurity for San Diego Law Firm

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Streamlined
Operations

By consolidating to one management team

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Increased Productivity

From getting back valuable hours

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Money Saved

By switching to a managed services provider

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About Our Customer:

This San Diego law firm specializes in Cross Border Practice & Litigation along with Real Estate Practice Area for clients in both the US and Mexico. They remain steadfast in their loyalty to providing their clients with first-class representation to achieve the best possible outcome. Professionals in the legal industry understand that keeping clients’ private information secure is of the utmost importance. When the firm realized they were not getting the best IT service, they made the easy decision to upgrade immediately. 

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Group 1952

“I am pleased to recommend {Office1’s} dedicated team for their outstanding IT support and cybersecurity services at our law firm. Their expertise, commitment, and proactive approach have significantly contributed to the smooth functioning of our operations.”

Header Icon The Pain Points

  • Inefficient IT management
  • Ill equipped cybersecurity strategy
  • Inability to fix IT problems in a timely manner
  • Demeaning customer service
  • Employees spending valuable hours attempting to fix IT problems
  • Overspend on break/fix
  • Extensive downtime
  • Ineffectual offboarding strategy
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Innovative Solutions

The firm believed they were on the right track by outsourcing their IT needs,
as they didn’t have an in-house department. However, they consistently encountered unresolved issues. The technicians frequently spent excessive time searching online for solutions, which often proved ineffective and a huge waste of valuable hours. Despite having a managed service agreement, the
firm was also billed by the hour. On top of all these issues, the firm felt disrespected and talked down to by the IT team.

Header Icon Key Initiatives

  • Proactive maintenance and monitoring of patches, software, and hardware issues from Office1’s remote helpdesk to ensure uptime
  • Updated infrastructure including wireless access, firewalls, and switches
  • A cohesive and constant cybersecurity strategy
  • Onboarding for new employees
  • Offboarding for old employees
  • New copiers
  • Supplies management
  • Concierge-level service, with Office1 driving the project from start to finish
  • Responsive, considerate customer service available to the entire team
Group 1952

“Office1 understands the critical importance of cybersecurity. {The} team actively monitors our
network, identifies vulnerabilities, and implements robust security measures. Their efforts have safeguarded our sensitive data and prevented potential breaches.”

Group 1952

“{The Office1} team are not just IT professionals; they are trusted partners who prioritize our firm’s success. Their dedication to excellence and commitment to cybersecurity make them an asset to any organization.”

Affordable, Robust IT Services

Frustrated, the firm turned to Office1, their copier management team for the past 5 years. Office1 promptly conducted an IT Health Check to evaluate the firm’s network condition and develop a customized plan. The assessment revealed several missing antivirus programs, security patches, and Windows updates, as well as a misconfigured firewall. Additionally, Office1 discovered that the previous IT team had failed to properly offboard former employees, leaving some with access to the firm’s server.

Office1 immediately implemented security updates to strengthen the network’s defenses. We also established a strategic onboarding and offboarding system to ensure only authorized personnel could access the server. As a managed service customer, the firm now pays less for services that genuinely benefit their operations.

Results:

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Synchronicity of service 

Optimized and uniform imaging and document workflows

Increased productivity from getting back valuable hours

Limited downtime

Improved cybersecurity and network protection

Consolidated centralized management of all devices

By leveraging Office1’s expertise in IT and copier management, the law firm saved time, money, and stress. As the firm continues to grow and acquire more clients, Office1 remains dedicated to proactively monitoring their network health and delivering skilled service, ensuring seamless business continuity.

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How About a Free Assessment?

Let’s talk about managed services. Let us know a good time to reach you, and our technical experts will be happy to connect with you.

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