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Printer Case Study: MFP Upgrade for an LA Real Estate Office | Office1

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Upgraded Technology

With machines that meet all their printing needs

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Seamless Transitioning

From well-planned installations

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Enhanced Features

With software that meets their needs

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About Our Customer:

This Los Angeles real estate office is the largest in its network, boasting over 300 agents. Given the frequent need for printing materials for open houses and events, they rely heavily on their printing solutions. Having been a satisfied Office1 customer for over 5 years, we’re grateful for the continued partnership. When their leases on 10 older model machines expired, we collaborated with them to develop an upgrade plan.

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Group 1952

“Office1 excels in providing top-notch service tailored to the unique needs of their clients. From the initial consultation to the ongoing support, their team has shown a remarkable ability to understand our requirements and deliver solutions that enhance our office efficiency.”

Innovative Solutions

The real estate office had a positive experience with Office1, thanks to our consistent communication and prompt support throughout their agreement. When it was time to renew, they readily chose to stay with us. We replaced their 10 outdated machines with Ricoh MFPs, which included the advanced features they had been seeking.

A different manufacturer’s brand meant the office would need to adjust to new print drivers, a crucial concern in the fast-paced real estate industry where downtime is unacceptable. To ensure a smooth transition from their old machines to the new ones, meticulous planning was required to avoid any interruption in service. Our service techs coordinated with the new vendor-Ricoh-to preconfigure all the new machines, so they could be plugged in and used immediately upon installation. Thanks to the dedication of our techs and their awareness of the urgency, the entire transition was completed seamlessly within one day.

Header Icon Key Initiatives

  • New Ricoh MFPs
  • High quality printing and folding features
  • Supplies management
  • Tracking
  • Bill back capabilities
  • Cloud Printing
  • Separate contracts
Group 1952

“[Office1’s] delivery schedules are prompt, and they have maintained an excellent track record of on-time deliveries. This reliability has been crucial in ensuring that our operations run smoothly without any interruptions due to supply shortages.”

Group 1952

“…Office1 has proven to be a reliable, professional, and service-oriented partner. Their commitment to excellence in service, dependable supply delivery, and superior customer support makes them highly recommendable. I am confident that any organization seeking a trustworthy and high-quality office supplies provider will find Office1 to be an outstanding choice.”

Affordable, Robust IT Services

The real estate office was particularly excited about two new features: Follow Me Print and Ricoh Smart Integration (RSI). Follow Me Print enables agents to send a job to the cloud and print it from any machine, eliminating the previous limitation of being tied to a single copier. RSI simplifies guest printing by allowing them to email documents and print them immediately, bypassing the need to download print drivers. Additionally, RSI provides the office with the ability to monitor individual print volumes. Previously, there was no way to track or bill back printing costs, but now they can implement a billing structure based on each agent’s printing usage if desired.

The real estate office, which is linked to the title office, opted for separate contracts due to their distinct ownership. The title office has 1 machine, while the larger real estate office uses the remaining fleet. Office1 was able to utilize separate contracts seamlessly, so the client had exactly what they were looking for.

Results:

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Optimized and uniform imaging and document workflows

Streamlined printing 

Proactive service and monitoring

Fast, reliable connectivity

Office1 upgraded the realty group to modernized technology, providing much-needed improvements. Now, they experience seamless printing, even on their busiest days, and have peace of mind knowing they have round-the-clock support. Office1 will continue to actively monitor their machines, allowing the realty group to focus on what’s really important: growing their business.

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