Case Study

Copier Solution Strategy for
Aerospace Tech Company

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Consolidated
Services

By putting all machines on one contract

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Increased Productivity

From getting back valuable hours

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Enhanced Communication

With Office1's top of the line customer care

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About Our Customer:

This aerospace technology company based in California has been a leader in their industry for over 80 years. With most of their products being made to order, they adhere to strict quality standards when it comes to design and manufacturing. With around 300 employees, and customers in both the commercial and military sectors, their momentum shows no signs of slowing down.

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Group 1952

“Office1 has been a wonderful partner in helping us to evolve the way we look at our network devices.”

Header Icon The Pain Points

  • Neglected by current provider
  • Lack of transparency on device management
  • Separate leases and contracts for every copier
  • Unorganized billing
  • Potential security vulnerabilities
  • Inconsistency amongst copiers
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Innovative Solutions

Business was performing as usual for the aerospace company when they realized they could benefit from a new copier provider. The VP of Finance noted they had never even met the representative from their current provider, Konica Minolta. This provider had not been checking in on service or offering any insights into their current usage. Consequently, the company decided it was worthwhile to meet with Office1, who had already demonstrated a strong commitment to communication.

Office1 conducted a thorough assessment of the company’s copier situation, revealing that they had several desktop copiers and multiple Konica Minolta MFPs (multi-functional printers) spread across 10 different leases and contracts. In addition to the poor communication and numerous paper trails, Office1 informed the decision maker about a significant security breach involving Konica Minolta’s machines. Although the company’s machines were not affected, this incident was the tipping point that led them to choose Office1 as their new provider.

Header Icon Key Initiatives

  • 30 new Ricoh & Fujitsu copiers
  • Supplies management
  • Responsive customer service available to the entire team
  • Management of all copiers in one location
  • Consolidation of paperwork
  • Streamlined billing
Group 1952

“ The sales representatives were instrumental in helping us to achieve our goals. Our desire was to provide better service to the users… They conducted extensive research and developed a plan for us that achieved our goals, and they were exceptional to work with.”

Group 1952

“I whole heartedly recommend Office1 and their team if you are looking to change the dynamics of your network device programs. They are a game changer!”

Affordable, Robust IT Services

The aerospace company partnered with Office1 to replace all their existing machinery with 30 brand new Ricoh MFPs and Fujitsu desktop printers. This switch provided the company with the latest security software and encryption for their machines, so they would never have to face the possibility of a breach. Office1 streamlined their paperwork by consolidating all machines under a single contract and lease. Billing was simplified to one invoice, giving the company clear insight into monthly expenses and eliminating the need to track multiple invoices.

Additionally, the company gained access to Office1’s user-friendly customer web portal, where they can request assistance – often remotely – order supplies, submit meter readings, and pay invoices. They also received clear information about who manages their account. Office1 representatives maintain regular contact with customers through email, phone, and in person visits to assess the performance of their solutions and assist with anything else the customer may need.

Results:

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Synchronicity of service and devices

Optimized and uniform imaging and document workflows

1 contract, 1 lease agreement, and 1 invoice for all 30 machines

Limited downtime

Improved cybersecurity and network protection

Consolidated centralized management of all devices

By utilizing Office1's team of experts, the aerospace company gained transparency into their billing, access to a team of US based helpdesk associates, and established consistency across their business. As the company continues to thrive, Office1 remains committed to proactive network monitoring and top-notch service, ensuring seamless copier operations with security at the forefront.

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