Case Study

Copier Solution Strategy for a Realty Group

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Upgraded
Technology

From machines that meet all their printing needs

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Increased Productivity

From upgrading to better service with a proactive approach

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Lessened Spend

With optimized machines and supplies

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About Our Customer:

This Northern California realty group spans across 4 locations, offering personalized service to all their clients. In the ever-evolving real estate market, they frequently produce various high-quality flyers and pamphlets to disseminate information across multiple sectors. For this reason, it is crucial that their office technology is proactive and enhances their service, rather than hindering it. 

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Group 1952

“The tipping point came when our printer issues became too frequent and the response times for support were unacceptably long with no follow-up. This prompted us to seek out a new provider who could offer more reliable service and support."

Header Icon The Pain Points

  • Neglect by current provider
  • No proactive support
  • Overspend on outdated equipment
  • Cumbersome billing management
  • Challenges ordering toner
  • Trouble connecting to the network
  • Machines with no folding capabilities
  • Xerox machines down once a month
  • Jamming during high volume prints on weekends
  • No weekend support
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Innovative Solutions

Because of the firm’s small size, they believed they could continue enlisting help from various IT personnel. After yeaThe realty group recognized significant problems with their daily printing operations. Their provider, MRC, had installed Xerox machines at each location, but these machines were underperforming. MRC’s approach was more reactive than proactive, with little emphasis on preventative care. This was a major issue, as at least one machine was down every weekend. As a result, agents had to spend valuable time trying to fix the problems or travel to another location to print necessary materials.

Even when agents went to other locations, they often faced extensive paper jams and found that some machines lacked essential features like folding. MRC provided inadequate support during the week and was completely unresponsive on weekends, the busiest time for real estate agents. Additionally, the office manager had to visit each location monthly to manually collect print information for billing purposes, further compounding the inefficiency.

Header Icon Key Initiatives

  • New Ricoh MFPs at each location
  • High quality printing and folding features
  • Supplies management
  • Responsive customer service available to the entire team
  • Weekend support
  • Digital billing capabilities 
  • Concierge-level service, with Office1 driving the project from start to finish
Group 1952

“Since transitioning to Office1, our experience has been nothing short of excellent. {Our account manager} has taken personal ownership of our account and has been instrumental in ensuring that our printing needs are not only met but exceeded.”

Group 1952

“I wholeheartedly recommend Office1 for its professionalism, expertise, and commitment to customer satisfaction. Their proactive approach to service and their dedication to improving our printing infrastructure have made a significant positive impact on our business operations…”

Affordable, Robust IT Services

Frustrated with MRC’s lack of support and outdated solutions, the realty group sought out other options and turned to Office1. We conducted a comprehensive assessment of their operations and swiftly implemented updated technology. We replaced their Xerox machines with Ricoh MFPs that had all the necessary capabilities. The Ricoh machines can print a high volume of quality flyers, pamphlets, and booklets without losing efficiency. We also equipped the agents with a mobile app, allowing them to send documents for printing to the nearest office location from anywhere. Office1 monitors the realty group’s machines to address potential issues proactively, including automatically ordering toner before it runs out. Additionally, the realty group benefits from our machines' billing software, enabling them to access necessary data from anywhere. Should any problems arise, the realty group also has full access to weekday and weekend support from Office1.

Additionally, the realty group gained access to Office1’s user-friendly customer web portal, where they can request assistance – often remotely – order supplies, submit meter readings, and pay invoices. They also receive regular correspondence from their account manager who ensures business operations are running smoothly. 

Results:

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Optimized and uniform imaging and document workflows

Streamlined printing 

Proactive service and monitoring

Fast, reliable connectivity

Reduced spend on equipment and service

Increased uptime

Consolidated centralized management of all devices

Office1 upgraded the realty group to modernized technology, providing much-needed improvements. Now, they experience seamless printing, even on their busiest days, and have peace of mind knowing they have round-the-clock support. Office1 will continue to actively monitor their machines, allowing the realty group to focus on what’s really important: growing their business.

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