Case Study

Cybersecurity for a Modesto Law Firm

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Streamlined
Operations

By consolidating to one management team

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Peace of Mind

From having a constant IT strategy and support

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Time Saved

From having a fast, responsive service team

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About Our Customer:

This Modesto-based law firm specializes in criminal defense representation and has been providing exceptional service to their community for over 40 years, with no signs of slowing down. Maintaining the safeguarding of clients’ private information is of critical importance in their industry. With this knowledge, the firm recognized their need for a formal strategy after repeatedly relying on different IT professionals for assistance.

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Group 1952

“I trusted the process and I could not be happier with the IT service now being provided by to [us] by Office1.”

Header Icon The Pain Points

  • No formal IT management
  • Ill equipped cybersecurity strategy
  • Inability to fix IT problems in a timely manner
  • Lack of consistency
  • Obstructive downtime
  • Ineffectual offboarding strategy
  • Limited data storage
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Innovative Solutions

Because of the firm’s small size, they believed they could continue enlisting help from various IT personnel. After years of this approach, they became frustrated with the lack of consistent support. None of the IT professionals were familiar with their business, requiring the firm to repeatedly explain their issues. Solutions were often temporary, as there was no formal, ongoing strategy. Additionally, they frequently ran out of storage for their case files and body cam footage, forcing them to make difficult decisions about which files to delete to free up space for new information.

Header Icon Key Initiatives

  • Proactive maintenance and monitoring of patches, software, and hardware issues from Office1’s remote helpdesk to ensure uptime
  • Updated infrastructure including wireless access, firewalls, and switches
  • NAS for more data storage
  • A cohesive and constant cybersecurity strategy
  • Onboarding and offboarding for employees
  • New copiers
  • Supplies management
  • Concierge-level service, with Office1 driving the project from start to finish
  • Responsive, considerate customer service available to the entire team
Group 1952

“After years of using several different IT companies for [our] needs and waiting days for help, I know I can call [Office1] any time of day and reach a live person who jumps right in and fixes my problem no matter how big or small.”

Group 1952

“When I watch the news and hear about another large company getting hacked, I never lose any sleep because I know my business is secure. I am so happy to have placed my trust in Office1 for all my IT needs.”

Affordable, Robust IT Services

Frustrated, the firm turned to Office1, their copier management team for several years. Office1 promptly conducted an IT Health Check to assess the firm's network condition and develop a customized plan. The evaluation revealed outdated antivirus and antispyware software, no enforced password policy, and unrestricted access to nefarious websites and social media. Additionally, Office1 discovered that the previous IT team had failed to properly offboard former employees, leaving some with access to the firm's server.
 Office1 immediately implemented security updates to strengthen the network's defenses. We established a strategic onboarding and offboarding system to ensure only authorized personnel could access the server. Additionally, Office1 provided Network Attached Storage (NAS) to allow the firm to store all their past and present case files, as well as larger-scale police bodycam videos. This was crucial, as the firm needed to maintain all records for any potential issues that could arise with their clients.

Results:

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Synchronicity of IT service

Improved cybersecurity and network protection

Consistent strategy

Quick turnaround on open tickets

Increased productivity from getting back valuable hours

Limited downtime

Optimized and uniform imaging and document workflows

By leveraging Office1’s expertise in IT and copier management, the law firm saved valuable hours that could be dedicated to trial preparation. They can now focus on providing the best representation for their clients without worrying about storage space for case studies or potential network issues. With Office1, the law firm enjoys peace of mind, knowing their network is secure and monitored, while staying aligned with their long-term business objectives.

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