Case Study

Tech Solutions Elevate Las Vegas Construction Firm

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Streamlined Operations

By consolidating services to 1 management team

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Increased Productivity

From getting back valuable hours

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Peace of
Mind

Knowing they are in the hands of experts

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About Our Customer:

This Nevada-based construction company was thriving in every aspect of their business except one: IT management. As they experienced rapid growth, their IT solution could not keep up. Initially, they believed they were on the right track by having an IT solution in place, but they soon realized that not all IT management services are effective solutions. Recognizing the urgency, they knew they needed to devise a new plan as soon as possible.

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Group 1952

“When our previous techs failed repeatedly to perform, I was tasked with finding another company… what I found was that the other guys were more interested in what they could get out of us than what they wanted to provide.”

Header Icon The Pain Points

  • Inefficient IT management
  • No formal cybersecurity strategy
  • Inadequate hardware
  • Inability to fix IT problems in a timely manner
  • Employees spending valuable hours attempting to fix IT problems
  • Overspend on break/fix
  • Extensive downtime
  • Old, outdated copiers
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Innovative Solutions

The construction company recognized they had a problem when IT issues started outnumbering solutions. Frequently, an IT technician would come on-site to address a problem, but it became clear they lacked necessary expertise. They would spend extensive amounts of time at the business, searching online for potential fixes, none of which ever seemed to work. Despite having a managed service agreement, the construction company was also being billed by the hour, which added up. Frustrated with this inefficiency, they began looking for options

Header Icon Key Initiatives

  • Proactive maintenance and monitoring of patches, software, and hardware issues from
  • Office1’s remote helpdesk to ensure uptime
  • Updated infrastructure including wireless access, firewalls, and switches
  • A cohesive and constant cybersecurity strategy
  • New copiers
  • Supplies management
  • Concierge-level service, with Office1 driving the project from start to finish
  • Responsive customer service available to the entire team
Group 1952

“The quality and promptness of service we have received {from Office1} is better than great. Everyone I have physically talked with has come across as caring and ready to help.”

Group 1952

“Office1 has also been there for us in managing our copiers/printers, one of which no other tech support company knew anything about. They provided support for us when we had some software licensing issues…Thank goodness Office1 was there for us.”

Affordable, Robust IT Services

Initially, the construction company contacted Office1 through our website. Upon conducting a prompt analysis through an IT Health Check, we identified several areas of improvement along with potentially hazardous issues. First, the construction company was using hardware provided by their internet service provider, which, while not inherently bad, is designed for home use rather than a business environment. Additionally, the Office1 team discovered that firewalls were improperly configured, leaving some of the company’s critical information vulnerable to cyber threats. Furthermore, their computers were not regularly updated with the latest security patches or Windows updates. After being informed of all potential network discrepancies, the construction company did not hesitate to bring Office1 onboard as their fulltime managed IT service provider.

Office1 also noted that the company had two very old copiers that likely needed upgrading. After a year of managed IT services, the construction company was so pleased with Office1’s dedicated service that they decided to bring us on board for copier management as well. Office1 switched out the 10-year old copiers and upgraded the construction company to brand-new copiers equipped with the latest security measures.

How About a Free Assessment?

Let’s talk about managed services. Let us know a good time to reach you, and our technical experts will be happy to connect with you.

Let’s connect

Results:

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Synchronicity of service and devices

Optimized and uniform imaging and document workflows

Increased productivity from getting back valuable hours

Limited downtime

Improved cybersecurity and network protection

Consolidated centralized management of all devices

By utilizing Office1's team of tech experts, the construction company reclaimed valuable time, cut overall IT service expenses, and established a consistent system across all locations. As the company continues to expand, Office1 remains steadfast in our commitment to provide expert level service and keep the momentum going up.

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