Printer Maintenance Cost Reduction at a California Rehabilitation Center

Affordable, Robust IT Services

The rehabilitation center had 7 Ricoh MFPs that were being serviced by Ricoh direct when Office1 took over their account. Office1 conducted a walkthrough printer assessment and cataloged 115 single-function printers, revealing a monthly toner supply cost of over $3,000. We determined there was no practical reason for the center to have so many single-function printers. Consequently, Office1 replaced the 115 existing printers with 63 new MFPs (multifunction printers).

The center also gained access to Office1’s Customer Web Portal, allowing them to view and submit invoices and meter readings, request service, order toner, and more. They were also offered the opportunity to have their new printers monitored by Office1, enabling our team of experts to remotely track the health of the machines and automatically order supplies when levels were low. Additionally, Office1 established a schedule of quarterly business reviews to ensure the center continues to operate at peak efficiency.

Results:

Decrease in overall spend

Reduction in volume of printers

Synchronicity of service

Optimized and uniform imaging and document workflows

Increased productivity from getting back valuable hours

Limited downtime

Ease of ordering supplies

With Office1’s solutions in place, the rehabilitation center reduced their monthly expenses by over $900, amounting to more than $10,800 in savings over a year. The cost savings, ease of communication, and transparency of working with Office1 were key reasons the center chose to partner with us. We’re so grateful for the rehabilitation center putting their trust in us and we’re excited to continue our partnership.

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Collaborating with Office 1

Office1 IT combined with thorough planning has yielded overall cost savings while providing a solid foundation for budgeting and project planning.