Companies in today’s business environment are making great leaps to become more mobile than ever. They are becoming less reliant on desk-to-desk communication and are transitioning to technologically centered communication platforms. In the past, companies had to track each of their communication platforms separately, spending valuable time managing data from their regular emails, SMS text, and video conferencing. However, with new technological advancements, business owners are now able to manage all of their platforms from the palm of their hand.
Consider eliminating mountains of data entry with one of the most statistically-backed and reliable assets a business can adopt: Hosted Unified Communication (UC) System.
What are Unified Communication Systems?
If you’re stuck in the stone-age of outdated phone systems, it might seem like you never have enough time to get anything done.
What if, instead of having to coordinate each channel individually, they were all hosted on an off-site server and bundled for your convenience? According to Gartner, global technology advisors, UC products are equipment, software, and services that provide this organization. They combine voice, video, voicemail, content sharing, and personal and team messaging into one central enterprise communication. This is the primary benefit of a hosted UC system; every communication channel your office uses, from emails to phone calls to faxes, is centralized in a single platform-making your business more productive.
Why More Businesses are Using UC Solutions
The tremendous growth of Unified Communications solutions is due to its ability to help small and medium sized businesses (SMBs) gain ground in today’s market. UC solutions offers these SMBs the capability to manage the advancements of business communication to the same degree as larger organizations. Such advancements include:
Businesses are increasing the amount of technology used in offices and leaning away from any previous methods of landline communication; and why shouldn’t they?
With roughly 70% of our workforce working remotely at least once a week, businesses are implementing these UC solutions to maintain efficient and reliable results in today’s marketplace. The main results that businesses experience after correctly implementing Unified Communications solutions include:
Reduced Costs: Instead of paying to repair multiple systems, UC allows your businesses to invest in a single system that is constantly evolving with it. The Holmes Report found that old technology was costly to businesses, stating “400 surveyed corporations (with 100,000 plus employees in the U.S. and U.K.) estimated that communication barriers cost the average organization $62.4 million per year in lost productivity.''
Reliability: The number of businesses adopting UC-as-a-Service (UCaaS) is growing exponentially due to the capabilities of cloud-based technology. The collection of failover protocols, IT professionals, and reliable internet connectivity make UC more reliable than ever.
Better Customer Service: Communication between your support reps and customers should not be a dreadful experience. UC allows your company to give customers more precise information, answer their questions quickly, and be available at any hour of the day. For global businesses, UC solutions gathers emails, voicemails, and other forms of communication into a single inbox, allowing them to respond freely from any part of the world.
Why You Should Switch to a Hosted UC System
With cross-channel communications hosted from a single platform, your office will see some serious improvements over the setup you currently have:
The Future of Unified Communications
The potential of Unified Communications continues to increase as the business world evolves and pursues trends such as artificial intelligence, globalization, or remote working. Artificial intelligence is already being developed for Unified Communications in hopes that AI work (scheduling appointments, compiling data, etc.) will free-up man-hours so that employees can focus on more important business tasks.
Unified Communications integrated itself into organic parts of the business environment as well. UC and Collaboration are beginning to intertwine as businesses are encouraging their staff members to collaborate on a single streamlined platform.
There have been outstanding results on what UC solutions can do when applied to a business so far. With a constant need for integrated communication services, the value of having a UC system in your business will only continue to rise.
The Hosted UC Advantage
Hosted UC systems are the natural evolution of your traditional PBX phone systems. By upgrading your office with this advanced suite of tools, you’re leveling the playing field by gaining access to value-driving improvements that, before now, were only available at the enterprise level. Whether you’re struggling to keep track of communications across your outdated phone systems or you’re just tired of devoting your limited time to technical troubleshooting, you’ll be amazed by the advantages of a hosted UC system.