Client Services Concierge

Openings available in Las Vegas.

Office1 is looking for a Client Services Concierge to provide top quality professional support to our customers. The CSC will support our customers with service requests and accounts receivables.

Responsibilities

  • Take incoming service calls
  • Answer incoming service calls and service-related questions that any internal or external customer may have.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer service calls and all service inquires that are not immediately resolved.
  • Provide administrative support in order to ensure effective and efficient information to maintain on our customers’ accounts
  • Generate monthly statements
  • Prepare all invoices for mail distribution
  • Make outbound A/R calls on a daily basis for collection of funds.
  • Process credit card payments as requested by our client

Competencies

  • Excellent interpersonal skills
  • Analytical and problem solving skills
  • Attention to detail and high level of accuracy
  • Very effective organizational skills
  • Should have excellent written and verbal communication skills.
  • Should have good customer service skills.
  • Computer skills including the ability to operate Microsoft Word, Excel, and Outlook.
  • Time management skills.

Office1 Offers:

  • Competitive salary
  • Strong benefits package
  • 401(k) plan with matching company contribution
  • Tuition reimbursement
  • Holiday and paid time off schedules
  • Ongoing professional development training